The health screening platform, with an interface for everyone in the chain.
Ethos.AI is the operating layer under every screening. Insurers, labs, doctors, technicians and patients each get their own interface onto the same case, so the chain connects instead of handing files between systems.
Eight modules, not a case tracker.
Ethos.AI runs the whole operation, not just the case. This is the part competitors describe as a feature and we run as a business.
Order management
Every order from entry to closure, with critical orders escalated on their own track.
Network coordination
Diagnostic centre allocation, coordination and pending case management across the network.
Communication
Calling, call monitoring and broadcasting, with every conversation attached to the case.
Report compilation
Reports team workflow and CRA report compilation, so a finished report is assembled, not chased.
Escalation
A dedicated escalation path with its own dashboard, so a stuck case is visible before it is a complaint.
Billing and tickets
Billing management and a ticketing desk, reconciled against the same case record.
Integrations
Order intake and status flow straight into the systems on the other side, rather than by email.
CRM and sales
Accounts, account managers and the sales pipeline, in the same platform as delivery.
Turnaround is a number here, not a promise.
Every case is measured in network days from order entry, Sundays excluded, and reported the same way to every partner.
A support desk, not an inbox.
Applicants, labs and partner teams all raise tickets against the same case record, and the desk is measured the way the operation is.
The support desk overview: the live queue, and tickets raised per day across the last 30 days.
Recorded on real cases, not a mockup.
Support answered by the AI on WhatsApp, and a cardiac risk assessment run at the applicant's home.
The master performance view, with partner names removed. Every case is bucketed by the network day it closed on, per partner, so the tail is visible rather than averaged away. Shape shown; live figures sit in each partner's own dashboard.
Built here, every layer of it. Nothing is rented.
The device, the interpretation engine, the workflow platform and the apps are all ours. That is why a case moves without a handoff, and why the data never leaves the ecosystem.
Ethos.AI workflow
Order to signed report on one platform, with insurer specific workflows and an audit trail behind every case.
Partner app
The console labs, clinics and technicians run cases on, from the appointment to the upload.
Consumer app
The patient side: booking, screening from home, and the signed report when it is ready.
WhatsApp and support layer
AI voice and chat support on the channel people already use, with a human behind it when the case needs one.
Report analytics
The engine that correlates pathology, imaging and cardiac results into one signed analysis rather than three documents.
AI consultation
AI led consultation with a physician in the loop, so advice that reaches a patient has been signed off.
One compliance boundary, end to end
Because every layer is ours, the patient data set stays inside the Cardiotrack ecosystem from the order to the signed report, with India data residency and role based access throughout.
Rate and time, not paperwork.
The platform's job is simple to say and hard to do: every case moves fast, nothing falls through, and the record holds.
Straight through processing
Approved reports flow to the insurer automatically, with a real time view of today's cases. No case waits on a person clicking forward.
Turnaround in hours
Order received to appointment confirmed in hours. Sample collected to report shared, tracked at every step, measured continuously.
The record that holds
Every status change carries an actor and a timestamp, and nothing is overwritten. Any case can be reconstructed for audit or a claims dispute, years later.
Twelve workflows, one platform, zero burden on the lab.
Every insurer's forms, checks and rules are different. A generic ERP makes the diagnostic centre learn every process. Ethos absorbs the difference, so the lab runs one simple flow while the insurer gets exactly their format back.
Insurer specific forms
Each insurer's MER formats replicated digitally, filled once, delivered in their layout.
Smart dispatch
Cases route to the right lab or home visit team by pin code, capability and load.
Quality gates
Two stage QC on every report before it reaches the insurer, with discrepancies tracked to closure.
Access and residency
Role based PII access controls, identity verification, and all data resident in India.
Ethos runs the process. The AI runs inside it.
The AI ECG read, the AI MER interview and the physician sign off all happen inside the same tracked workflow, so intelligence never comes at the cost of accountability.
Every AI read is logged
The AI's interpretation, its confidence and the physician's final call are all part of the case record.
Physician review in the loop
Insurance medicals and device reports route to a doctor for review and digital signature before they go back.
Nothing disappears
Statuses accumulate, they are never overwritten, so the history of every case stays intact.
Watch a case travel the platform.
A thirty minute walkthrough on a sample case, from order intake to the signed report landing back.